Question 1

How fast does support respond?

Accepted Answer

Most replies land within one business day. Sales inquiries usually within 4 hours during US/EU business hours. Critical security or integration issues: same-day response 24/7.

Question 2

Can I get a demo?

Accepted Answer

Yes. 20-minute demo on your live store data: book at /signup/ → demo. We run Halia on your last 30 days of orders during the call and walk you through the three highest-impact findings we surface.

Question 3

Do you offer custom integrations?

Accepted Answer

Yes. Email integrations@instirio.com with your platform name and we ship the most-requested adapters first. Any platform that supports webhooks can connect in 5 minutes via the custom webhook flow.

Question 4

Are you available for partnership opportunities?

Accepted Answer

Yes. Email partners@instirio.com for agency partnerships, technology integrations, or referral programs.

Question 5

How do I report a security issue?

Accepted Answer

Email security@instirio.com. We respond within 24 hours and run a coordinated disclosure process. Bug bounty details are in the .well-known/security.txt file.

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